Shipping / Returns / Tracking Policy

Last Updated: July 8, 2026

Important Notice: Orders are made-to-order and begin processing after checkout. Please double-check your items, scent selections, bottle size, shipping address, email address, and order details before completing your purchase. Order changes and cancellations are not guaranteed once an order has been placed.

This page outlines the shipping timelines, return policy, tracking procedures, damaged package process, and delivery issue policies for orders placed through Mirror Image Fragrances LLC. Please review the details below before placing an order.

📚 Table of Contents

⏳ Order Processing

  • Orders are processed within 7 to 10 business days before shipping.
  • This processing time refers to the time needed to hand-blend, build, bottle, label, and prepare your fragrance before it is shipped. It does not include carrier transit time.
  • Larger orders, custom hybrid orders, special requests, high-volume release periods, holidays, or supply delays may require additional processing time.
  • Business days do not include weekends, holidays, or carrier closure days.

🛒 Order Changes & Cancellations

  • Customers are responsible for reviewing all order details before completing checkout.
  • Order changes are not guaranteed once an order has been placed.
  • Because all products are made-to-order, cancellation requests may be denied once production has started.
  • Orders that have already shipped cannot be canceled.
  • Mirror Image Fragrances LLC reserves the right to cancel, refuse, or refund any order at our discretion.

📦 Shipping

  • Mirror Image Fragrances LLC primarily ships within the United States using trusted carriers, including USPS, UPS, or other available shipping providers.
  • Due to fragrance shipping requirements, orders may be shipped by ground transportation only.
  • Mirror Image Fragrances LLC does not currently ship internationally.
  • Shipping timelines shown at checkout are carrier estimates and are not guaranteed unless expressly guaranteed by the carrier.
  • Customers are responsible for providing a complete and accurate shipping address at checkout.
  • Once a package has been accepted by the carrier, Mirror Image Fragrances LLC is not responsible for carrier delays, routing issues, weather delays, failed delivery attempts, delivery errors, address issues, or other events outside of our control.

🔎 Tracking

  • Once your order has been dispatched, tracking information will be provided when available.
  • Tracking updates are controlled by the carrier and may take time to appear after a label has been created or after the package has been accepted.
  • A tracking number does not always mean the package has received its first carrier scan yet.
  • If your order is still within the listed processing time, please allow the order to continue processing before requesting an update.

💳 Return / Refund Policy

  • Due to the nature of fragrance and personal-use products, all sales are final.
  • We do not offer returns, refunds, or exchanges once a product has been opened, sprayed, used, altered, shipped, or once production has started on a made-to-order item.
  • Once a fragrance product has been opened or used, it cannot be resold due to safety and product integrity concerns.
  • Scent preferences are highly personal. Disliking a fragrance, blind-buying a scent that does not match your taste, expecting an exact match to another fragrance, or experiencing scent differences due to skin chemistry, maceration, or personal preference does not qualify for a return, refund, or exchange.
  • We recommend purchasing a smaller size before committing to larger bottles when trying a fragrance for the first time.
  • Occasional dust, sediment, cloudiness, or color variation may be visible in some bottles. This can occur due to natural ingredients, fragrance materials, shimmer, colorants, or normal settling over time and does not necessarily affect product quality.
  • If a fragrance does not work for you, you may consider reselling or trading it in the Mirror Image Fragrances Facebook Group.

📬 Damaged Packages

  • Mirror Image Fragrances LLC takes reasonable care to package orders securely before shipment.
  • If your order arrives damaged, please contact us within 7 days of delivery at support@mirrorimagefragrances.com.
  • Photos of the damaged product, shipping box, packing materials, shipping label, and all affected items may be required before a replacement, refund, store credit, or carrier claim can be reviewed.
  • Please keep the original packaging and damaged items until the issue has been resolved, as the carrier may require inspection or proof of damage.
  • Approved resolutions may include replacement, correction, store credit, refund, or another resolution at our discretion.
  • Damage claims submitted after 7 days from delivery may not be eligible for replacement, correction, or review.

📦 Lost Packages

  • If a package appears to be lost in transit, please contact the carrier first and follow their missing package or claim process.
  • Mirror Image Fragrances LLC may require the customer to file a claim or missing mail request directly with the carrier and provide the claim number before any replacement, refund, or additional review is considered.
  • Carrier claim timelines may vary. A package may not be considered officially lost until the carrier completes its investigation or the required claim period has passed.
  • Replacements may be considered for packages that show no tracking updates after 14 days, or after 21 days during major holiday periods, including Christmas and New Year.
  • Replacement approval is not automatic and may depend on tracking history, carrier response, insurance status, package protection status, and the details of the shipment.

🚚 Packages Marked Delivered But Not Received

If your package is marked as “delivered” but you did not receive it, please contact your local carrier or post office first. Carriers may be able to confirm GPS delivery location, delivery scan details, parcel locker placement, front desk delivery, or neighborhood misdelivery.

  • Mirror Image Fragrances LLC is not responsible for packages marked delivered by the carrier but not received by the customer.
  • Once tracking shows delivered, the package is considered delivered by the carrier.
  • Please check with household members, neighbors, apartment offices, mailrooms, parcel lockers, front desks, and your local carrier before contacting us.
  • If the carrier confirms the package was misdelivered or lost after being marked delivered, you may be required to file a claim directly with the carrier.
  • Mirror Image Fragrances LLC has access only to the public tracking information available to the customer and cannot control carrier delivery scans, GPS records, or local delivery procedures.

📬 Returned Packages & Reshipment

  • If a package is returned to Mirror Image Fragrances LLC due to an incorrect address, incomplete address, refused delivery, failed delivery attempt, unclaimed package, or customer error, the customer is responsible for any reshipment cost.
  • Original shipping charges are non-refundable once the package has been accepted by the carrier.
  • Returned packages will not be reshipped until the applicable reshipment fee has been paid.
  • If a returned package is not claimed or reshipment is not paid within a reasonable timeframe, the order may be considered abandoned.

🛡️ Package Protection & Insurance

  • If optional package protection, shipping insurance, or carrier insurance is offered at checkout, customers are encouraged to consider adding it to their order.
  • If package protection or insurance is selected, coverage may apply to eligible lost, stolen, or damaged packages according to the terms of the protection provider or carrier.
  • If package protection or insurance is offered and declined by the customer, Mirror Image Fragrances LLC may not be responsible for replacement or refund of lost, stolen, or damaged packages beyond what the carrier provides.
  • Carrier insurance and package protection claims may require photos, packaging, proof of value, tracking information, and/or a claim number.

📲 Contact for Order Updates

If you do not receive tracking information within 10 business days of placing your order, you may TEXT ONLY your order number and name to 469-319-0309 for an update.

  • Please include your order number and the name used at checkout.
  • Messages without an order number may take longer to review.
  • Please do not send multiple messages for the same order while it is still within the listed processing time.
  • For general support, you may also email support@mirrorimagefragrances.com.
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